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Shipping & Delivery Policy

Last Updated: August 23, 2026

At Praaaa Empire, we aim to provide a reliable and transparent shipping experience from the moment your order is placed until it reaches your door.

This Shipping & Delivery Policy explains how orders are processed, shipping rates are calculated, how delivery estimates work, and what to expect for Canadian and international shipments.

1. Order Processing

Processing time refers to the time required to prepare, verify, pack and hand your order over to the applicable shipping carrier. It does not include the carrier’s transit time.

Our standard processing times are:

Canadian Inventory:
Orders fulfilled from our Canadian inventory are generally processed within 1–3 business days.

International Fulfillment:
Orders fulfilled through our international inventory are generally processed within 2–7 business days.

Business days exclude Saturdays, Sundays and applicable statutory/public holidays.

During major releases, promotions, holidays or periods of unusually high order volume, processing may take longer. Where practical, significant delays will be communicated to affected customers.

2. Canadian and International Fulfillment

Praaaa Empire operates using both Canadian and international inventory.

Depending on the product purchased, inventory availability and delivery destination, your order may be fulfilled from:

  • Our Canadian inventory; or
  • Our international fulfillment network.

Where an order contains products from different fulfillment locations, the order may be shipped in separate packages.

Customers will not be charged additional shipping fees after checkout solely because Praaaa Empire chooses to split an order between multiple fulfillment locations, except where additional charges arise from a customer-requested change or another circumstance disclosed to the customer.

3. Shipping Rates

Available shipping methods and rates are calculated during checkout based on factors that may include:

  • Delivery destination;
  • Package dimensions;
  • Package weight;
  • Products ordered;
  • Available carrier services; and
  • Applicable carrier rates.

Where live shipping rates are available, Praaaa Empire may display a selected number of competitive shipping options rather than every carrier service available for the shipment.

The shipping price shown and accepted during checkout will form part of your order total.

4. Shipping Carriers

Praaaa Empire works with established shipping and logistics providers.

Available carriers may vary depending on the origin and destination of the shipment, package characteristics, service availability and other logistical factors.

The carrier displayed during checkout may therefore differ between customers or orders.

We may also use an equivalent carrier or service where reasonably necessary to successfully fulfill an order, provided doing so does not materially reduce the level of service purchased by the customer.

5. Estimated Delivery Times

Any delivery dates or transit times displayed during checkout are estimates provided based on available carrier information unless expressly identified as guaranteed.

Carrier transit time begins after the order has been processed and handed to the shipping carrier.

For example:

Processing time + carrier transit time = estimated overall order delivery period.

Delivery estimates may be affected by circumstances outside Praaaa Empire’s reasonable control, including:

  • Weather;
  • Customs processing;
  • Carrier delays;
  • Peak shipping periods;
  • Labour disruptions;
  • Incorrect or incomplete addresses;
  • Remote delivery locations;
  • Government inspections;
  • International border processing; or
  • Other transportation disruptions.

We therefore cannot guarantee an estimated delivery date unless a particular shipping service is expressly sold as guaranteed.

6. Order Tracking

Where tracking is available, tracking information will be provided after the shipment has been prepared and the carrier has generated or activated the tracking number.

Customers may receive tracking information through:

  • Order/shipping confirmation emails;
  • Their Praaaa Empire customer account; and/or
  • The applicable carrier’s tracking service.

Please allow reasonable time after receiving a tracking number for the carrier’s system to display the first tracking update.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please carefully review your:

  • Street address;
  • Unit/apartment number;
  • City;
  • Province/state;
  • Postal/ZIP code; and
  • Country

before submitting an order.

If you discover an error after placing your order, contact Praaaa Empire as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to a carrier.

8. Incorrect Addresses and Returned-to-Sender Shipments

If a shipment is returned to Praaaa Empire because of an incorrect or incomplete address supplied by the customer, refusal of delivery, repeated unsuccessful delivery attempts, or failure to collect the package, additional shipping charges may apply before the order can be resent.

Where permitted by applicable law, original shipping charges may be non-refundable when the carrier successfully performed the shipping service but the package was returned due to circumstances attributable to the recipient.

We will contact the customer where appropriate to determine the available options.

9. Delayed Shipments

A carrier delay does not necessarily mean that a package is lost.

If tracking shows that your shipment is delayed or has stopped updating for an unusual period, please contact us so that we can review the shipment and, where appropriate, communicate with the carrier.

Carrier investigations may require a waiting or investigation period before a shipment can officially be considered lost.

10. Lost Shipments

If a carrier confirms that a shipment has been lost in transit, Praaaa Empire will assess the circumstances and provide an appropriate resolution in accordance with applicable law and carrier investigation procedures.

Depending on the circumstances, this may include replacement of the affected merchandise or a refund.

Customers may be required to provide reasonable information necessary to support a carrier claim or investigation.

11. Damaged Shipments

If your order arrives damaged, please contact Praaaa Empire as soon as reasonably possible after delivery.

Please retain:

  • The merchandise;
  • Original packaging;
  • Shipping label; and
  • Any damaged shipping materials.

We may request photographs or other reasonable evidence so that we can assess the issue and, where appropriate, submit a claim to the carrier.

This does not limit rights available to consumers under applicable law.

12. International Shipping

Praaaa Empire may ship products internationally where shipping services are available.

International delivery times can vary considerably depending on the destination, carrier service and customs processing.

Certain products or destinations may be unavailable for international shipping due to carrier, customs, legal or logistical restrictions.

Available shipping options will generally be displayed during checkout.

13. Customs, Duties and Import Taxes

International shipments may be subject to:

  • Customs duties;
  • Import taxes;
  • Brokerage or clearance fees; and
  • Other charges imposed by the destination country or relevant authorities.

Where duties and taxes are collected during checkout or included as part of a Delivered Duty Paid (DDP) shipping arrangement, this will be reflected where applicable.

Where duties, taxes or other import charges are not collected at checkout, the recipient may be responsible for paying those charges directly to the carrier or relevant authority before or upon delivery.

Praaaa Empire does not determine or control charges imposed independently by customs authorities.

Customers are responsible for reviewing applicable import requirements in their destination country.

14. Customs Delays

International shipments may be inspected or held by customs authorities.

Customs processing times are outside Praaaa Empire’s direct control and are not included in our standard processing times.

We will provide available shipment information where reasonable, but we cannot guarantee how quickly a customs authority will release a package.

15. Refused International Shipments

Customers should carefully review applicable shipping costs and potential customs obligations before completing an international purchase.

If an international shipment is refused because the recipient does not wish to pay applicable duties, taxes or other import charges that were properly disclosed as the recipient’s responsibility, any refund will be assessed after the merchandise is returned to Praaaa Empire.

Where permitted by applicable law, costs incurred for shipping, return transportation, duties, brokerage or related carrier charges may be deducted from the refundable amount.

16. Split Shipments

An order containing multiple products may occasionally be delivered in more than one package.

This may occur because:

  • Products are stored at different fulfillment locations;
  • Products require different packaging;
  • Carrier restrictions apply; or
  • Part of an order becomes ready for shipment before another part.

Where available, separate tracking information will be provided for each shipment.

17. Changes After Shipment

Once a package has been transferred to a shipping carrier, Praaaa Empire may have limited ability to change:

  • Delivery address;
  • Delivery instructions;
  • Shipping service; or
  • Recipient information.

Some carriers may offer delivery-management services directly to recipients.

Additional charges imposed by a carrier for customer-requested changes may be the customer’s responsibility.

18. Returns and Exchanges

Shipping related to product returns and exchanges is governed by our separate Returns, Exchanges & Refunds Policy.

Please review that policy before returning merchandise.

Do not send a return to an address appearing on a shipping label without first following the return instructions provided by Praaaa Empire.

19. Contact Us

If you have questions about an order, shipment or delivery, please contact us through the customer-service contact information provided on our website.

When contacting us about an existing order, please include your order number so that we can assist you efficiently.

Praaaa Empire
Ontario, Canada