Menu
If you are not satisfied with your purchase from PraaaA!, you may be eligible for a return and refund by following the simple procedure outlined in this Return and Refund Policy.
You can make a return by following these steps:
Fill out the form below completely.
Select the category of the products you want to return and enter the order number.
Choose the reason for your return. Depending on the reason, you may need to provide additional information related to the order.
Your refund will be credited back to your original payment method. After making your selection, click “Submit.”
Important: Ensure all details regarding the pickup address, multiple phone numbers, available times, or item location (if you will be unavailable) are filled out correctly.
Please note:
Return shipping is free for your first and second return of every order within 30 days from the purchase date.
For the third order within 30 days you will be required to pay a N10,000 shipping fee, which will be deducted from your refund.
You can check the refund status of your item(s) on your order details page or through SMS, email, or push notifications.
Almost all items purchased on PraaaA! are eligible for return and refund if you are not satisfied with them, with just a few exceptions:
You can return eligible items for a refund within 7 days of purchase. Items cannot be returned once this 7-day period has passed.
I. Once we receive the returned items and they pass our quality inspection, we will process your refunds.
II. If you have missing items or items that were not delivered, select the corresponding reason under “Return/other help” to request a refund or contact our customer service for assistance. The tracking information provided by the carrier determines the delivery status of the item.
III. Refunds typically take 5-14 business days (up to 30 days in some cases) to be credited to your original payment account, depending on your financial institution. Please note that the original shipping fee is non-refundable unless the return is due to PraaaA!’s error. Any insurance costs are also non-refundable.
IV. You may qualify for an advanced refund, where we issue the refund after you drop off your return package. If the returned items are not received, we may charge your original payment method accordingly. Advanced refunds are granted based on your shopping history and are at our discretion.
V. Alternatively, you may receive an instant refund, where we issue the refund before you return the items. If the return items are not received, we may charge your original payment method. Instant refunds are granted based on your shopping history and are at our discretion.
I. The sender’s address on your package is NOT the return address. If you send the return package to that address, the processing time for your return may be delayed. You should only send the return package to the address on the return label we provide.
II. Please make sure that you do NOT accidentally include any items in your return package that you do not wish to return. If you have accidentally included a wrong item, please contact Customer Service. We cannot promise that wrong items will be found and returned, and we do not store or provide refunds for such items. If you have any questions regarding returns or this policy:
For items shipped from praaaa: please contact our customer service. For items shipped from providers: please reach out to the provider by navigating to “Return Details” and selecting “Contact the provider”.
PraaaA! is a fashion brand from Africa specializing in trendy urban clothing with a fusion of African designs.