Last Updated: August 23, 2026
At Praaaa Empire, we want you to be confident in your purchase. If something isn’t right, eligible merchandise may be returned or exchanged in accordance with the policy below.
This policy applies to purchases made directly through the Praaaa Empire online store.
Eligible merchandise may be returned within 14 days of confirmed delivery.
The 14-day period begins on the date the applicable shipping carrier records the order as delivered.
If an order is delivered in multiple shipments, the return period for each item begins when the shipment containing that item is delivered.
Return requests submitted after the applicable return period may not be accepted except where required by law.
To qualify for a standard return, merchandise must generally be:
Customers may carefully try on apparel to determine fit, provided the merchandise remains in returnable condition.
Praaaa Empire reserves the right, where permitted by law, to refuse or reduce a refund for merchandise returned in a condition inconsistent with these requirements.
Certain products may not be eligible for standard change-of-mind returns, including:
Any product-specific return restriction will be disclosed where applicable.
This section does not limit rights or remedies that cannot lawfully be excluded.
Unless specifically marked Final Sale, merchandise purchased during a promotion or at a discounted price remains eligible for return subject to this policy.
Refunds are based on the actual amount paid for the returned merchandise after applicable discounts.
Promotional codes and discounts are not refundable as cash or store credit.
Eligible merchandise may be exchanged for another available size or eligible variation where inventory permits.
Exchange availability is not guaranteed.
If the requested replacement is unavailable, we may offer another available option or process the matter as a return/refund.
Customers should contact Praaaa Empire before sending merchandise back for an exchange.
Before returning merchandise, contact Praaaa Empire through the customer-service contact information provided on our website.
Please provide:
Once the request has been reviewed, we will provide the applicable return instructions and return destination.
Do not return merchandise to the address printed on the original shipping label unless Praaaa Empire specifically instructs you to do so.
Because our products may be fulfilled from different locations, the appropriate return destination can vary.
For eligible returns resulting from:
the customer is generally responsible for the cost of returning the merchandise.
Original shipping charges are generally non-refundable for standard change-of-mind returns, except where required by applicable law or otherwise stated by Praaaa Empire.
If Praaaa Empire sends an item different from what you ordered, please contact us promptly.
After verification, Praaaa Empire will provide an appropriate resolution, which may include:
Where Praaaa Empire is responsible for the error, we will cover reasonable return shipping costs where a return is required.
Please inspect your order after delivery.
If merchandise arrives damaged or appears to have a manufacturing defect, contact us as soon as reasonably possible.
We may request photographs showing:
After reviewing the issue, we may provide an appropriate replacement, exchange, repair where appropriate, or refund.
Damage caused by normal wear, improper care, misuse, accidents or alterations after delivery is not considered a manufacturing defect.
Nothing in this section limits applicable statutory rights.
Unless Praaaa Empire is responsible for an incorrect, damaged or defective item, return shipping costs are generally the customer’s responsibility.
We strongly recommend using a trackable shipping service when returning merchandise.
Praaaa Empire is not responsible for customer-returned merchandise that is lost before reaching the designated return destination, except to the extent required by applicable law.
International customers may return eligible merchandise subject to this policy.
Customers are generally responsible for international return shipping costs for standard change-of-mind or sizing returns.
When preparing an international return, customers should follow the return instructions supplied by Praaaa Empire and accurately identify the shipment as returned merchandise where appropriate.
Praaaa Empire is not responsible for customs charges resulting from incorrectly declared customer return shipments.
Receiving a returned package does not automatically mean that the return has been approved.
Returned merchandise will be inspected to confirm eligibility.
If the merchandise satisfies this policy, the applicable refund or exchange will be processed.
If there is a problem with the returned merchandise, we may contact the customer before proceeding.
Once an eligible return has been received and approved, Praaaa Empire will initiate the applicable refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The amount refunded will normally be the eligible merchandise purchase price and applicable refundable taxes, less any non-refundable charges or authorized deductions permitted under this policy and applicable law.
After Praaaa Empire processes a refund, additional time may be required for your bank, card issuer or payment provider to post the funds to your account.
These processing times are controlled by the applicable financial institution or payment provider.
Original shipping charges are generally non-refundable when an eligible order was correctly fulfilled and delivered and the return results from a customer’s change of mind, sizing choice or preference.
Where the return results from Praaaa Empire sending an incorrect item or verified defective/damaged merchandise, appropriate shipping charges will be addressed as part of the resolution.
A package that is refused, left unclaimed, or returned to sender is not automatically treated as an approved return.
Once the merchandise is received, we will assess the circumstances.
Where permitted by law, shipping, return transportation, customs, brokerage or other charges incurred because of a refused or unclaimed shipment may be deducted from an otherwise eligible refund.
If you wish to cancel an order, contact Praaaa Empire as soon as possible.
We will attempt to accommodate cancellation requests before processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.
Once an order has shipped, it will generally need to be handled under the applicable return process.
If a carrier confirms that a shipment has been lost in transit, Praaaa Empire will assess the carrier investigation and provide an appropriate resolution.
Depending on the circumstances, this may include replacement of the merchandise or a refund.
A package experiencing a temporary carrier delay is not automatically considered lost.
This policy provides Praaaa Empire’s standard voluntary return and exchange terms.
Nothing in this policy excludes, restricts or replaces rights or remedies available to consumers that cannot lawfully be waived under applicable consumer-protection legislation.
To request a return or exchange, report a problem with an order, or ask a question about this policy, contact Praaaa Empire using the customer-service contact information provided on our website.
Please include your order number whenever possible.
Praaaa Empire
Ontario, Canada
If you are not satisfied with your purchase from PraaaA!, you may be eligible for a return and refund by following the simple procedure outlined in this Return and Refund Policy.
You can make a return by following these steps:
Fill out the form below completely.
Select the category of the products you want to return and enter the order number.
Choose the reason for your return. Depending on the reason, you may need to provide additional information related to the order.
Your refund will be credited back to your original payment method. After making your selection, click “Submit.”
Important: Ensure all details regarding the pickup address, multiple phone numbers, available times, or item location (if you will be unavailable) are filled out correctly.
Please note:
Return shipping is free for your first and second return of every order within 30 days from the purchase date.
For the third order within 30 days you will be required to pay a N10,000 shipping fee, which will be deducted from your refund.
You can check the refund status of your item(s) on your order details page or through SMS, email, or push notifications.
Almost all items purchased on PraaaA! are eligible for return and refund if you are not satisfied with them, with just a few exceptions:
You can return eligible items for a refund within 7 days of purchase. Items cannot be returned once this 7-day period has passed.
I. Once we receive the returned items and they pass our quality inspection, we will process your refunds.
II. If you have missing items or items that were not delivered, select the corresponding reason under “Return/other help” to request a refund or contact our customer service for assistance. The tracking information provided by the carrier determines the delivery status of the item.
III. Refunds typically take 5-14 business days (up to 30 days in some cases) to be credited to your original payment account, depending on your financial institution. Please note that the original shipping fee is non-refundable unless the return is due to PraaaA!’s error. Any insurance costs are also non-refundable.
IV. You may qualify for an advanced refund, where we issue the refund after you drop off your return package. If the returned items are not received, we may charge your original payment method accordingly. Advanced refunds are granted based on your shopping history and are at our discretion.
V. Alternatively, you may receive an instant refund, where we issue the refund before you return the items. If the return items are not received, we may charge your original payment method. Instant refunds are granted based on your shopping history and are at our discretion.